Privacy Policy

1. Introduction

Ocean Voyage is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us to enquire about or book cruise holidays.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

2. Who We Are

Ocean Voyage is a cruise travel agency based in London, United Kingdom.

Ocean Voyage
4 Bramwell Way, London E16 2FJ, United Kingdom
Phone: 074 78 122 402
Email: info@oceanvoyage.co.uk

3. Information We Collect

We collect personal information that you voluntarily provide when you submit an enquiry, contact us, or make a booking. This may include:

• Your name and contact details (email, phone, postal address)
• Travel preferences (destination, dates, group size, budget)
• Passport details and travel documentation (only when required to complete a booking)
• Payment information (processed securely via our payment providers)
• Communications you send to us

We also collect certain technical information automatically (IP address, browser type, pages visited) for website analytics purposes.

4. How We Use Your Information

• To respond to your enquiries and provide cruise recommendations
• To process and manage your booking
• To send you relevant offers and travel inspiration (with your consent)
• To improve our website and services
• To comply with our legal obligations

5. Legal Basis for Processing

• Contractual necessity — to process your booking and provide our services
• Legitimate interests — to respond to enquiries and improve our services
• Consent — to send marketing communications (you may withdraw at any time)
• Legal obligation — to comply with applicable laws and regulations

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with cruise lines and travel suppliers necessary to fulfil your booking, payment processing partners, website hosting and analytics providers, and regulatory authorities where required by law.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Booking records are typically retained for seven years in accordance with HMRC requirements. Marketing preferences are retained until you withdraw consent.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, object to or restrict processing, request data portability, and withdraw consent at any time. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of your rights, please contact us at info@oceanvoyage.co.uk.

9. Cookies

Our website may use cookies to improve your browsing experience and to analyse website traffic. You can control cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us